Decision Inc. transforms analytics approach and capabilities at international services group.
Decision Inc. UK (DI), has completed the implementation of ValQ Power BI Value Driver Tree Model at professional services company, to improve its analytics and decision making across major territories; UK & Europe, and the Middle East.
About the Client
The client is a UK top 250 company, managing over hundreds of service contracts worldwide.
It operates internationally across four geographies: UK & Europe, North America, Asia Pacific, and the Middle East and services clients in a variety of public and private sectors.
The Requirement
The client expressed a clear ambition to become a more data driven business is to use data to better understand and manage business performance. Modelling and measuring how value is created or eroded is critical to making the right economic choices.
Operational decisions can have positive outcomes in one area (say, reduction in agency staff costs) and a far worse unintended consequence in another (Customer KPI penalties). It is only through modelling and measuring these value drivers and the outcomes they collectively generate, that we can make the right economic choices. Furthermore, accurate planning, forecasting, predicting, and bidding is reliant upon having a good understanding of the operational drivers of financial outcomes.
The Solution
To achieve this DI implemented a Value Driver Model (VDM) based measurement system that blends financial and operational data to better understand how this can benefit the business. In consultation with business leaders across the divisions and business units, there is a universal consensus that this is a valuable capability to pursue.
The Solutions delivered:
The VDT model contains the entire income statement structure of the business’ finance figures. When drilling down below the detailed level of the income statement, the model breaks out into the areas of operational metrics that drive these financial figures:
Operation cost drivers:
- HR Costs related to managing, recruiting, and training their delivery teams
- Maintenance Cost of facilities and Equipment
- Overtime costs; and drivers of overtime activity
- Fuel cost and vehicle efficiency drivers
- Externally procured services (agencies costs and service contracts)
Revenue Drivers:
- Contracted service rates.
- Team headcount and availability drivers:
-
- Leave
- Absence
- Training Time
-
The Result
Benefits realised through this project:
Improve the business’ understanding of what increase and what reduces margin in the business down to the operational metrics.
Break down the silos across functions in the business due to the visibility of how they impact each other.
Having measurable financial impacts modelled on operational drivers and actions allowed the business to focus its activity to directly improve the business, and service to clients and society
Improve the business’ understanding of what increases and what reduces margin in the business down to the operational metrics.
Having measurable financial impacts modelled on operational drivers and actions allowed the business to focus its activity to directly improve the business, and service to clients and society
Break down the silos across functions in the business due to the visibility of how they impact each other.
About Decision Inc.
DI is a global leader in information-driven transformation with a core focus on data, digital and performance intelligence. Our expertise in technology and industry specialisations have enabled us to help companies around the world make better decisions faster. Our emphasis on local excellence and global scale enables us to bring clients best of breed technology solutions that enable significant improvement whilst leveraging our Global Research and Innovation teams to accelerate the time to insight. Our local consulting teams are experts in the implementation, support and execution of these solutions and work with our clients to deliver real results and improvement.
Our case studies are used for marketing purposes primarily on our website as per displayed on the following webpage:
Latest Resources
Accelerate Growth and Scalability With Strategy-Based Data Governance
Choosing the right data governance approach results in trustworthy, compliant data that drives the business forward quickly. Data has become one of an organisation’s biggest assets. But many businesses aren’t using their data well and it’s hurting their effectiveness and profitability.
Why a data governance framework is essential in executing your strategy
Strategy without governance is nothing more than a wish list. Every day, businesses produce and collect massive amounts of data – more than ever before. This data is essential for making informed decisions, but it can only be used effectively if it’s properly governed. To ensure that your strategy is executed successfully, you need to put in place a data governance framework.. This framework will help to align the data with the business goals and objectives.
Business Intelligence & Data Trends 2022: Becoming Interwoven
Strength lies in sharing resources to innovate and build resilience.
The pandemic. Climate change. Economic inequity. Today, our biggest societal issues are systemic. And with cause and effect so globally interwoven, the solutions have to be collective, too. The hoarding of information and resources only hinders innovation, slows resolution, and erodes trust.